Name, or Company

Contact (E-mail)

Product/service

1. In thinking about your most recent experience with Mint Kremnica, was the quality of customer service you received?

Very Poor

Somewhat Unsatisfactory

About Average

Very Satisfactory

Superior

2. If you indicated that the customer service was unsatisfactory, would you please describe what happened?

3. Now please think about the quality of the product itself. How satisfied are you with the product?

Very Poor

Somewhat Unsatisfactory

About Average

Very Satisfactory

Superior

4. Would you please take a few minutes to describe why you are not satisfied with the product?

5. How did the product's price compare to your expectations?

Poor

Fair

Good

Very Good

Excellent

6. How satisfied you are keeping the delivery date?

Not satisfied (the realization of the project took too long)

I accept the agreed date of delivery

Fully satisfied with the date of delivery

7. How many times have you purchased from Mint Kremnica some product before?

8. How would you rate the overall value of this product?

1 (Very low value)

2

3

4

5 (Very high value)

9. How satisfied are you with product regarding the following items?

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	Not Applicable
Quality of communication with contact person
Qualification of contact person
Purchase experience
After purchase service (complaints, warranty, customer service, etc.)

10. Will you purchase some product again?

Definitely will

Probably will

Might or might not

Probably will not

Definitely will not

11. What are some aspects of product that can be improved?

12. Is there something that can improve our future mutual cooperation?

13. Questions Comments you might have:

I do agree that the information provided in customer satisfaction survey can be used by Mint Kremnica for marketing purposes. All information are confidential and will not be provided to any third party.