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Customer satisfaction survey
Dear customer,
in order to improve communication and services provided to our customers, we would like to know ideas and suggestions. Please answer the following questions.
Name, or Company
Contact (E-mail)
Product/service
1. In thinking about your most recent experience with Mint Kremnica, was the quality of customer service you received?
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
2. If you indicated that the customer service was unsatisfactory, would you please describe what happened?
3. Now please think about the quality of the product itself. How satisfied are you with the product?
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
4. Would you please take a few minutes to describe why you are not satisfied with the product?
5. How did the product's price compare to your expectations?
Poor
Fair
Good
Very Good
Excellent
6. How satisfied you are keeping the delivery date?
Not satisfied (the realization of the project took too long)
I accept the agreed date of delivery
Fully satisfied with the date of delivery
7. How many times have you purchased from Mint Kremnica some product before?
8. How would you rate the overall value of this product?
1 (Very low value)
2
3
4
5 (Very high value)
9. How satisfied are you with product regarding the following items?
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery SatisfiedNot Applicable
Quality of communication with contact person
 
Qualification of contact person
 
Purchase experience
 
After purchase service (complaints, warranty, customer service, etc.)
 
10. Will you purchase some product again?
Definitely will
Probably will
Might or might not
Probably will not
Definitely will not
11. What are some aspects of product that can be improved?
12. Is there something that can improve our future mutual cooperation?
13. Questions Comments you might have:

I do agree that the information provided in customer satisfaction survey can be used by Mint Kremnica for marketing purposes. All information are confidential and will not be provided to any third party.

© 2011 Mincovòa Kremnica