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Business Terms and Conditions
for Purchase Agreements concluded at a distance through the e-shop at www.mint.sk
- ORDER
Through the e-shop at www.mint.sk the Customer can order any article from the Product Catalogue where the symbol “BUY” is displayed.
To place a purchase order, the Customer needs to enter the number of units (pieces) of the particular article, and to confirm the purchase order by clicking the “BUY” button. This enables the Customer to order several kinds of products, which are successively placed under the “BASKET” symbol.
In order for the purchase order to be completed, it is necessary to click on the “BASKET” symbol placed at the top right of the page, where the Customer will fill in all his personal details required to make out billing documents and to send the article, then choose a payment method from the options offered, and confirm his agreement to the Business Terms & Conditions. Here the Customer can see the final price including the packing and postage charges.
The placement of the purchase order will be completed by clicking on the “SEND ORDER” symbol. Thereafter, the purchase order will be registered in the system, whereupon the Customer will be informed by receiving an e-mail notification of the acceptance of the purchase order. The purchase order shall be deemed delivered at the moment when the notification of the acceptance thereof is displayed.
- PRICE
- Price of collector and commemorative coins
The price of collector and commemorative coins offered by Kremnica Mint to its customers, will be the same/equal as the official price set by National Bank of Slovakia, only if customer meets the following conditions:
- customer reserved the coin in advance via the reservation form at www.mint.sk, filled in all necessary data correctly, the reservation was activated and consequently confirmed /accepted by Kremnica Mint
- the customer must make/finish the order within 7 days after reception of the Mint Kramnica's info e-mail (which include the order link and is sent to customers two weeks prior to issue date of the coin)
- customer purchases and pays for the whole quantity of coins he/she reserved
- The coins so ordered will be shipped to the Customer within 14 days after the coins are issued by the National Bank of Slovakia
- If the value of the order exceeds the sum 150€, the packaging fee is zero
- Price of collector and commemorative coins
- PAYMENT TERMS
All prices of the goods are inclusive of VAT. Payment for the goods ordered may be made:
- by bank transfer – the variable symbol must be identical with the purchase order number. Payment is required to be effected within 3 days following the submission of the purchaser order
- by credit card - CardPay – virtual Tatra banka POS terminal. In the case of a credit card payment, the price of the goods is increased by the service fee (the service fee is 2.0825% of the total price of the purchased goods for domestic deliveries, or 3.0928% for deliveries abroad). Credit card payment for a 100€ gold investment coin is impossible due to technical reasons
- by cash on delivery – you will pay upon taking delivery of the goods
- through a pro-forma invoice - upon request
If a Customer from the EU states provides an inaccurate or invalid VAT registration number in his purchase order, the VAT applicable in the Slovak Republic at the time of delivery will be added to the price of the goods.
- DELIVERY TERMS
The ordered goods together with the invoice will be sent by post or courier to the Customer within 14 days after the payment for such goods is made.
The shipment of goods via courier service must be agreed separately via phone number +421 45 678 78 75 or via e-mail (shop(at)mint(dot)sk).
The ordered goods will not be sent before the payment has been credited to the account of Kremnica Mint.
The Seller hereby agrees to:- deliver the appropriate types and quantities of goods as indicated in the order
- deliver the goods pursuant to the Customer's order at the agreed prices
- issue and attach to the goods an appropriate invoice as a tax document
- goods will be adequately packed and sent within 14 days after the payment for the ordered goods is made
The Buyer agrees to:- receive the ordered goods
- inspect the package carefully
- if the goods are parcelled up, the parcel will be sealed with a yellow tape bearing the logo of Kremnica Mint
- if the shipment is damaged or there is any suspicion that it is incomplete, the Customer shall not accept such shipment, and shall write up a shipment damage report with the carrier
- pay the agreed/quoted price for the delivered goods
- The Buyer shall not assume any liability for:
- delayed delivery of goods due to a cause attributable to the postal/forwarding service
- damage to the goods caused by the postal/forwarding service
- failure to deliver the goods due to any unforeseeable impediments
If you receive an e-mail message from us informing about the dispatch of the goods and you do not receive the goods within 2 weeks, please check at your post office regarding the consignment, or contact the courier company and check the delivery status. There might by a situation that post office or courier fails to deliver to customer a notice about the arrival of their consignment at the post office (or to your home, if it was delivered by courier, and customer was present at home), and then the consignment is returned back to us as undelivered.
Or contact us by calling +421 45 678 78 75 to clarify the delivery status. - ORDER CANCELLATION
- Order cancellation on the part of the Customer – the Customer may cancel his order by phone via phone number +421 45 678 78 75, or by e-mail (shop(at)mint(dot)sk), if the price as per the order (pro-forma invoice) has not yet been paid. If the Customer cancels his order after paying the price for the ordered goods but yet before the delivery of the goods, Kremnica Mint is entitled to deduct the costs it has demonstrably incurred in connection with the handling of such an order, and, thereafter within 15 days, the remaining funds will be refunded into the bank account designated by the Customer. If the Customer intends to cancel his order after taking delivery of the goods, the procedure set forth in Article 6 shall be followed
- Order cancellation on the part of Kremnica Mint - Kremnica Mint reserves the right to cancel any purchase order or a part thereof in the following instances: - if it is impossible, due to technical reasons, to deliver the goods by the requested delivery date or upon the terms agreed in the purchase order, or if the goods are out of stock, or if their price has changed significantly as a consequence, for example, of an increase in the prices of precious metals traded at the metal exchange. If such a situation occurs, Kremnica Mint shall immediately contact the Customer with the view to agreeing on further procedures. If the Customer has already paid the price as per the order (pro-forma invoice) and no agreement is reached as to the delivery of other goods of the same quality and price or as to any other substitute delivery, Kremnica Mint shall refund the price paid, or advance payment made, for the goods into the Customer’s account within 15 days
- CUSTOMER´S RIGHT TO RESCIND THE AGREEMENT UPON PURCHASING AT www.mint.sk
The Customer shall have the right to rescind the Agreement without stating the reason within 7 days from taking delivery of such goods.
The Customer shall have no such right if he has, through the e-shop at www.mint.sk, purchased an audiovisual work, i.e. a recorded medium, which he has already unpacked.
The Customer’s right to rescind the Agreement shall be exercised in writing, by e-mail (shop(at)mint(dot)sk) or in another manner raising no doubt about the rescission of the Agreement. If the Customer exercises his right to rescind the Agreement, he shall return the goods in person to the Minc-art shop, or in another manner agreed beforehand with the Kremnica Mint, within 7 days of exercising his right to rescind the Agreement. The goods must not show any signs of having been used, and must be in the original packaging that is undamaged. If the delivered goods meet all the declared qualitative requirements and are free of any defects, the Customer shall return such goods at his own expense. If the goods or their packaging shows signs of damage, Kremnica Mint reserves the right to charge the Customer all costs related to restoring the goods to their original condition.
Kremnica Mint agrees to refund the Customer, within 15 days from the latter’s rescission of the Agreement, the price paid, or advance payment made, for the goods including the costs incurred by the Customer in connection with ordering the goods.
- COMPLAINTS
The Customer shall visually check the goods immediately when and after taking delivery of the goods. The Customer may refuse to take delivery of the goods if the goods show visible mechanical damage apparently caused during transportation or if the goods are incomplete. In that event, the Customer shall either write up a damage report with the carrier or refuse to take delivery of the goods. It is required to report any mechanically damaged products in unbroken packaging immediately after taking delivery of the goods, and not to use such goods. Later complaints of such a nature shall not be accepted.
Complaints are handled:- calling the number: +421 45 678 78 75, on working days between 08:30 a.m. and 16:00 p.m.
- e-mail to: shop(at)mint(dot)sk
- by post; the goods under complaint must be accompanied by the invoice or any other tax document and a covering letter with a description of the defects in the goods
Kremnica Mint shall not be liable for defects which occurred as a result of mechanical damage being caused to a product due to improper handling or storage of the product in inappropriate conditions (chemically aggressive, dusty or moist environment) or caused by a natural disaster.
The Seller shall resolve a complaint within 30 days from having received it in writing.
- WARRANTY
All offered goods are subject to the applicable statutory warranty period, commencing on the date of sale.
The warranty shall not apply to any mechanically damaged goods or goods destroyed by unprofessional handling by a customer.
- CUSTOMER CARD
When purchasing goods personally in the store and paying cash, customer can ask for a customer card. The purpose of this customer card is to record the purchases of regular coin shop customers who pay cash. The card is designed to record purchases of regular customers. Based of the analysis of the value of purchases through our e-shop and data from the customer card, we will allow particular customers (meeting the criteria) to join our loyalty program. Consequently such customers will be given a priority in reservation of exclusive products, or use other benefits.
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