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Customer satisfaction survey

Dear customer,
in order to improve communication and services provided to our customers, we would like to know ideas and suggestions. Please answer the following questions.
Age
Gender
Man
Woman
Customer
Occasional
Regular
Country
Contact (E-mail)
1. Mark 1 max. 3 aspects you consider to be most important by purchasing our products:
Brand name and goodwill
Author of design
Price of product
Motif of product
Craftsmanship quality
Packaging/Cover and it's design
Limited mintage
Certificate with numbering
Possibility to reserve product
Promotion of product
Value of the product
Other (please specify)
2. Mark 1 max. 3 aspects you consider to have the minimum importance by purchasing our products:
Brand name and goodwill
Author of design
Price of product
Motif of product
Craftsmanship quality
Packaging/Cover and it's design
Limited mintage
Certificate with numbering
Possibility to reserve product
Promotion of product
Value of the product
Other (please specify)
3. How do you consider the overall value of Kremnica Mint's products comparing to competition?
Very low value
Below-average value
Average
Above-average value
Very high value
Not Applicable
4. Will you purchase some [PRODUCT] again?
Definitely not
Probably will not
Probably will
Probably will
Definitely will
Not Applicable
5. Mark 1 max. 3 aspects of our work you consider to be the most positive:
Product quality
Quality of designs
Quality of products packaging (covers etui etc.)
Price of products
Delivery time of products
Delivery fee
Quality of packages (used for delivery)
Customer service
Product promotion
Webpage
E-shop
Other (please specify)
6. Mark 1 max. 3 aspects of our work you consider to be the most negative:
Product quality
Quality of designs
Quality of products packaging (covers etui etc.)
Price of products
Delivery time of products
Delivery fee
Quality of packages (used for delivery)
Customer service
Product promotion
Webpage
E-shop
Other (please specify)
7. How satisfied are you with our webpage?
Very low value
Below-average value
Average
Above-average value
Very high value
Not Applicable
8. Please write any comments and suggestions about our products, services, or webpage:
If you are interested, please rate the specific purchase experiences:
11. Type of product:
Coins
Coin sets
Medals
Customs production
Other (please specify)
12. Rated product:
13. How satisfied are you with product regarding the following items?
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery SatisfiedNot Applicable
Product quality
 
Cover quality
 
Price
 
Delivery time
 
Quality of communication with contact person
 
Reservation form
 
E-shop
 
After purchase service (complaints, warranty, customer service, etc.)
 
14. What is the reason of your dissatisfaction, and what can be improved?

I do agree that the information provided in customer satisfaction survey can be used by Mint Kremnica for marketing purposes. All information are confidential and will not be provided to any third party.

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